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Return to shopWhat is The Canopy Room?
The Canopy Room is a curated multi-brand fashion destination that brings together Indonesian independent designers and contemporary brands under one canopy. We celebrate thoughtful design, craftsmanship, and stories behind every piece.
What makes The Canopy Room different?
We go beyond retail. The Canopy Room is built on collaboration and storytelling. We curate brands that value intention, quality, and cultural relevance, offering customers a more meaningful way to discover fashion.
Where are the brands from?
All brands curated at The Canopy Room are designed and made in Indonesia, supporting local craftsmanship and creative communities.
What kind of products do you offer?
We curate women’s fashion including ready-to-wear, bags, and accessories that are thoughtfully designed and beautifully made for the modern urban woman.
How do you choose the brands you work with?
We partner with brands that share our values of creativity, craftsmanship, and storytelling. Each brand is selected for its design integrity, quality, and long-term vision.
How do I place an order?
You can place an order directly through our website by selecting your preferred items and completing checkout.
Do you ship across Indonesia?
Yes, we ship to major cities across Indonesia. Shipping availability and costs will be calculated at checkout.
Do you ship internationally?
Yes, The Canopy Room ships internationally. All international orders are delivered through DHL to ensure reliable and secure shipping.
International shipping fees vary depending on the destination, package weight, and size. The final shipping cost will be calculated and displayed at checkout before payment.
Delivery time depends on your location and local customs clearance and may vary based on destination country regulations.
How long does delivery take?
We ship nationwide across Indonesia using reliable courier partners to ensure safe and timely delivery. Estimated delivery times are as follows:
Jakarta area: 1–2 working days
Jabodetabek: 1–2 working days
Within Java: 1–2 working days
Outside Java: 3–7 working days
Please note that delivery times are estimates and may vary due to courier conditions, weather, or peak periods.
Do you offer free shipping?
Yes, we offer free shipping within Indonesia for order with minimum purchase of IDR 750,000 with terms and conditions apply.
What payment methods do you accept?
We accept major Indonesian payment methods, including bank transfer (BJB, BNI, BRI, BSI, CIMB, Mandiri, Permata), credit/debit cards (Visa, Mastercard, JCB, Amex) and selected digital wallets (Link Aja, Ovo, ShopeePay, Kredivo). Available options will appear at checkout.
Is my payment secure?
Yes. All transactions are processed through secure and trusted payment gateways to ensure your information is protected.
Can I exchange an item?
We accept exchanges for size-related issues only, subject to product availability. To be eligible, items must be unused, unwashed, and in their original condition with all tags intact. Items purchased during promotional periods or marked as Sale are not eligible for exchange, return, or refund.
We recommend reviewing product details and sizing carefully before purchase.
Can I exchange items for a different color or style?
At the moment, we do not accept exchanges due to color or style preference. We encourage customers to review product details carefully before placing an order.
Do you accept returns?
Returns are accepted only in exceptional cases, such as:
– Items received in a damaged or defective condition
– Incorrect items sent that do not match the original order
Items purchased during promotional periods or marked as Sale are not eligible for exchange, return, or refund.
Return and exchange requests must be submitted within 5 days after receiving your order.
How will refunds be processed?
Approved returns will be refunded in the form of online shopping voucher, which can be used for future purchases at The Canopy Room.
How do I request a return or exchange?
If you wish to request a return or exchange, kindly ensure you have unboxing photos and video as proof of the product condition upon receipt.
Please send the photos and video along with your order details to our Customer Service via WhatsApp at +62 851-2334-3460. Our team will review your request and assist you with the next steps.
I am a brand—how can I collaborate with The Canopy Room?
We are always open to discovering brands that align with our values. Please reach out through hello@thecanopy-room.com with your brand story and product details.
Your brand will go through selection process that might take time. Please expect our respond within 7 working days.
Do you work with emerging brands?
Yes. We collaborate with both emerging and established brands, as long as they share our commitment to quality, storytelling, and craftsmanship.
I’m not a fashion brand — can I still collaborate with The Canopy Room?
Yes. We welcome collaborations beyond fashion, including creative, cultural, and lifestyle partners who align with The Canopy Room’s values.
If you have a collaboration idea in mind, please reach out to us at partnerships@thecanopy-room.com and our team will be happy to explore it with you.
How can I stay updated with new launches and events?
Follow us on our social media channels and subscribe to our newsletter to receive updates on new collections, pop-ups, and special events.
Do you host pop-ups or offline events?
Yes. The Canopy Room regularly hosts pop-ups and curated activations across select locations. Event details will be shared on our website and social platforms.
How can I contact The Canopy Room?
You can reach us via our Contact Us page or through our official social media channels. Our team will be happy to assist you.